We are professional, experienced full time staff members employed to provide help, information and advocacy across a range of academic, administrative and personal issues.
Each year we assist hundreds of students with academic appeals, progress review meetings, grievances, special consideration applications, academic misconduct hearings (for example an allegation of plagiarism), discrimination and harassment matters - as a few examples.
Academic Advisors will listen to your issues and provide unbiased advice on the best way forward, the aim being to facilitate a constructive resolution as quickly as is practicable.
Contact details to make an appointment to meet an Academic Advisor on your campus can be found at http://myssaa.com.au/connect/contact-ssaa
SSAA offers an independent advocacy service for all students. This independence is guaranteed under the SSAA Advocacy Independence Charter. The Charter sets out a number of requirements which apply to Student Academic Advisers when advising and advocating on behalf of a student. One of these is the requirement that the Student Academic Advisers must be completely independent and impartial.
Follow the link below for more information.
Students who utilise the advocacy service are invited to make submissions to the Academic Advice and Advocacy Audit Panel about the independence of SSAA's Academic Advisors & Advocates.
You can make a submission at any time if you are concerned about the independence of SSAA's Academic Advisors & Advocates.
If you would like to provide feedback on your experience please click here.
It has come to our attention that emails sent from Swinburne accounts have been blocked by some email providers. Most notably we are having difficulties with Yahoo. SSAA has had a number of emails bounce back over the past week from Yahoo so if you have contacted SSAA, have not had a response and only provided an external email account, please contact us again with your Swinburne Student email address and we will reply as soon as we can.
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